Money-Back Guarantee
Money-Back Guarantee
Two ways your money is protected here: one automatic, one a promise.
Already true today
A failed generation is always refunded automatically
If a photo enhancement fails for any technical reason, the credit goes back to your balance automatically. No request needed, on every plan, every time. You're never charged for a result you didn't get.
The guarantee
Not satisfied? Get your money back within 14 days
If MenuPhotoLab isn't right for your restaurant, tell us within 14 days of your first payment and we'll refund it in full, as long as you haven't used any of the credits from that purchase yet.
The full terms. not a preview of them
- Covers your first monthly subscription payment or your first credit pack purchase. one guarantee claim per restaurant account.
- Request it within 14 days of that first payment.
- None of the credits from that specific purchase can have been used yet. Our free 5-credit trial already lets you test real results before you ever pay, so this keeps the guarantee simple and fair once you do.
- Refunds go back to your original payment method, and the associated subscription or credits are removed.
- Renewal payments, and custom Multi-Location contracts arranged with our sales team, aren't covered by this self-serve policy.
- Refunds are typically processed within 5-10 business days.
How to request one
Email support@menuphotolab.com with your account email and which purchase you'd like refunded. No form, no retention pitch. just tell us and we'll process it.
We'd rather list exactly what this covers than print "100% guaranteed" and leave the real conditions for the fine print. What's above is the whole policy.